فيرمونت ذا نورفولك 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 669 أراء

نضمن لكأفضل سعر
فيرمونت ذا نورفولك - Image 1
فيرمونت ذا نورفولك - Image 2
فيرمونت ذا نورفولك - Image 3
فيرمونت ذا نورفولك - Image 4
00200, صندوق بريد 58581, 00200 نيروبي, كينيا

الوصف

خدمات الفندق الإضافية

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • خيارات طعام فريدة من نوعها من التراس التاريخي الشهير إلى مطعم شرائح لحم عضوي عصري.

  • 10 well-appointed meeting spaces, including an elegant ballroom

الإقامات المتوفرة لدينا

موقع الفندق

فيرمونت ذا نورفولك

00200, صندوق بريد 58581
00200 نيروبي
كينيا

نظام تحديد المواقع العالمي (GPS):-1.278337, 36.815827

الهاتف
فاكس +254 20 2216796

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • حانة
  • صالات اجتماعات

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  669 أراء

تقييم TripAdvisor  4.5/5  1,559 أراء

2024 شهادة تميّز

Fairmont Nairobi.. Avoid it if you can

ملاحظة Tripadvisor 1.0/5

993ruig تقييم TripAdvisor المعتمد

Very poorly maintained Hotel, both on the rooms and general property facilities The service was terrible.. The dining experience awful As stayed the week before at Ibis Styles Westlands and also had a very bad expirience I woul recommend you to avoid ALL managed Hotels in Nairobi.. Go to Hyatt or Marriott instead

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ملاحظة Tripadvisor 1.0/5

Hasan A تقييم TripAdvisor المعتمد

1- on the evening of April 07, there was a cockroach on my pillow and bed sheet. How could that be in a 5 star hotel ?!!! Is this really a 5 star hotel (maybe in terms of the overpricing and the aggressiveness in ripping of the clients only !). Such an issue should have been dealt with much more professionally, but it is clearly evident that there’s a very serious management issue at this hotel . (Later I got a letter from an assistant front office manager whom I never met nor known , and they left me a plate having 2 biscuits …. lol) 2- there was a big mosquito in my room same night also although I never opened any window ! someone came later that night and brought me a mosquito repellant, but that was only after I ordered it ! Why wouldn’t that be installed right from the beginning before the problem shows up , like in any decent 5 star hotel ??!! 3- the internet was horrible in my room (and in so many areas all over the hotel). I had to buy a local line to use hotspot as I can’t do without internet . This is an additional expense which I wouldn’t have to bear if the hotel provided a decent internet ! 4- some lights in the room didn’t work . 5- the tv stations were horrible ! There was almost nothing to watch . I mean all five star hotels have cables and have international tv stations with HDs and new remote controls (the remote controls in the room were very old ). 6- the furniture in the room wasn’t clean. I had to put a towel to be able to sit on the chair near the table to finish my evening work , because the chair was filthy . 7- I had to go to the reception for 07 times to reset my key(more than once every day) , although I do not keep it near any electronic devices at All. That was a mess . I hope that in the future we stay at hotels which don’t have the above problems. Finally , just as a word of fairness , some of the waiters and waitresses and first line employees (whom you generously tipped ) were very good and tried their best because they obviously had nothing to do with the mess and unprofessionalism that the upper management is held fully responsible for

Dear 992hasana, It is with great disappointment that we read your review. Please accept our sincere regret and apology for all the lapses mentioned and that we failed to meet your expectations. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate your honest feedback as it will help us to rectify & improve our services in all the areas you have identified. We hope you will give us another chance in the future, as we would love an opportunity to create a more positive experience for you. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

An unacceptable staying experience in Kenya

ملاحظة Tripadvisor 1.0/5

wenxin l تقييم TripAdvisor المعتمد

I arrived at about 8 in the morning. I had no problem to check in except the registration of the name was a little difference. However the staff did not mention that the hotel would charge me additional fee of USD110.0 for my early arrival and check in. I only knew about that in a later stage. If I had known that I would not have checked in at once and just stayed in the hotel lobby or airport lounge for some hours. The problem was the hotel did not tell me the additional charge at the first place. It was very disappointing. After I checked in, I logged in the WiFi successfully. However I was very disappointed to find that the internet connection had been on and off all the time during my stay in the hotel. It was another unpleasant and embarrassing experience when I was using the internet for private and business purposes. How could a high rated hotel offer this kind of internet services!!! When having meetings in the hotel, another annoying matter occurred. No air conditioning had been setup and checked before the guests moved in. One more disgusting thing was the dust net of the air conditioner was found not to be cleaned up and dust was full on the net. It implied that the hotel management could not do well in the hygienic environment. Another proof was the discovery of mosquitoes and cockroaches in my colleagues’ rooms. The last thing was the staff usually couldn’t greet the guests in the first place. I always offered my greetings first and get some responses back. How could a high rated hotel had this kind of training to the staff! It must be the problem of the management! It had been my most unpleasant experience in the international hotels I stayed with. It was a shame on the hospitality business.

Dear 175wenxin1, It is with great disappointment that we read your review. Please accept our sincere regret and apology for all the lapses mentioned and that we failed to meet your expectations. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate your honest feedback as it will help us to rectify & improve our services in all the areas you have identified. We hope you will give us another chance in the future, as we would love an opportunity to create a more positive experience for you. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

AVOIDING TO SPEAK TO GUESTS.....

ملاحظة Tripadvisor 1.0/5

LondonWolfeee تقييم TripAdvisor المعتمد

...seems to be the specialty of the current G.M., Mr. Nils Rothbarth. During a 7 nights stay, occupying 12 rooms and a boardroom on a daily basis, this Gentleman did not find it necessary to greet any of us, not even the common welcome letter. He was on the premises and spotted by some of us. One of the worst management I have experienced. Management avoided us with every single problem we encountered during our stay.

Dear LondonWolfeee, It is with great disappointment that we read your review. Please accept our sincere regret and apology for the lapse mentioned and that we failed to meet your expectations. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate your honest feedback as it will help us to rectify the area you have identified. We hope you will give us another chance in the future, as we would love an opportunity to create a more positive experience for you. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Avoid if you can

ملاحظة Tripadvisor 1.0/5

Izabela B تقييم TripAdvisor المعتمد

The worst 5 star hotel ever. Dirty room... Internet connection goes down every 10 min and it will not reconnect unless you restart your device. Very annoying especially if you are on a business trip. General manager avoid the guests.

Dear 405izabelab, It is with great disappointment that we read your review. Please accept our sincere regret and apology for all the lapses mentioned and that we failed to meet your expectations. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate your honest feedback as it will help us to rectify & improve our services in all the areas you have identified. We hope you will give us another chance in the future, as we would love an opportunity to create a more positive experience for you. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

بالاشتراك مع TripAdvisor

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جميع فنادقنا في نيروبي

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.